+254 20 2000 957
info@ajtraining.co.za

+254 20 2000 957
info@ajtraining.co.za

Customer Service Management

Course Code: M.8
Subject: Management Skills
Course Fee: £2450 + VAT (20%)

Dates for this course:

27-02-2017 to 03-03-2017 Kenya
19-06-2017 to 23-06-2017 Kenya
16-10-2017 to 20-10-2017 Kenya
     

Who should attend?

Learning Objectives

Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Calming Upset Customers

Telephone Based Customer Service

Time and Stress Management

Testimonials
I find the attitude of the staff of AJT to be highly commendable. They are nice, courteous, helpful and ever ready to assist.
Fund Raising Director
Handicap International-Ghana