+254 20 2000 957

+254 20 2000 957

Customer Service Management

Course Code: M.8
Subject: Management Skills
Course Fee: £2450 + VAT (20%)

Dates for this course:

27-02-2017 to 03-03-2017 Kenya
19-06-2017 to 23-06-2017 Kenya
16-10-2017 to 20-10-2017 Kenya

Who should attend?

Learning Objectives

Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Calming Upset Customers

Telephone Based Customer Service

Time and Stress Management

I find the attitude of the staff of AJT to be highly commendable. They are nice, courteous, helpful and ever ready to assist.
Fund Raising Director
Handicap International-Ghana